At Altru Health System, the needs of the patient come first. The experience a patient has begins the moment a phone call is made to request an appointment or when someone first drives on to our campus. Each interaction thereafter forms the total experience with our organization. Our goal is to provide a clearly exceptional experience for patients and referrers.
Altru’s commitment to provide exceptional customer service is measured using surveys of patients following a stay or visit to one of our facilities. Patients are asked to rate how well we delivered on the Altru Promise.
Every moment of every day we promise to provide an excellent health care experience. We will be respectful, compassionate, and thorough. We know that your family and friends are an important part of your care; we will involve them as you wish and extend the same promise of excellence to them.
Altru also participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, designed by the Centers for Medicare and Medicaid Services. Results for each composite measure are shown below.