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Altru's Guest Services

Altru's Guest Service staff are available to make your experience grand. Available at most entrances to the hospital, rehabilitation center and main clinic, greeters:

We want your visit to be as enjoyable as possible. Often, it's the little things that matter most.

For more information, please call 701.780.5234.

Visitor Restrictions

To prevent the spread of cold and flu germs to our tiniest patients, Altru Health System has put into place visitor restrictions for its neonatal intensive care unit (NICU), effective immediately. Please be aware of the following:

  • Parents of any age who are feeling well may visit any time.
  • Persons younger than 18 years should not visit at this time.
  • Persons ill with any of the following must not visit until symptoms are gone and after checking with a nurse:
    • Fever
    • Cough
    • Sore Throat
    • Respiratory illness
    • Vomiting
    • Diarrhea
    • Rash
    • Eye infection
  • Visitors who feel well but are living with someone ill with respiratory symptoms should delay visiting.  

Visiting Hours

General

Altru recognizes the role family and friends play in supporting and healing.

  • Visiting hours are flexible based on need.
  • We will rely on our patients to dictate, limit or restrict visitors.
  • Because individual stress levels increase with noise, we request visitors keep quiet.
  • Visitation may be restricted to immediate family because of widespread flu or respiratory illness in the community.

Critical Care Units

Children under 16 are not allowed in the Critical Care Units. These individuals should remain in the main lobby or cafeteria and must be accompanied by an adult. 

Altru's Family Birthing Center

The Family Birthing Center has specific visitation hours.

  • Please visit between 12 - 2 p.m. and 4 - 8:30 p.m. (Mommy and baby nap time is scheduled from 2 - 4 p.m.)
  • The Family Birthing Center is a restricted access area. To visit, you must be an approved visitor. The staff will buzz you in and escort you.

Guest Meals

Visitors may choose any entree, two sides, a beverage and a dessert for only $5. This option is available to all guests and can be delivered directly to the patient's room, allowing patients to eat with their loved ones.

See the Prairie Winds Cafe menu.

Parking/Courtesy Van

Vehicle assistants at the front door of Altru Hospital, Altru Rehabilitation Center, Altru Cancer Center and Altru Main Clinic are available.

  • Monday - Friday, 9 a.m. - 2 p.m.
  • Wheelchairs are available for personal use while on our campus.
  • If you need assistance during off hours, ask any Altru employee.
  • Contact us: Hospital 701.780.1079, Clinic 701.780.6644, Rehabilitation Center 701.780.2370

Lost & Found

Items found at Altru Health System are sent to lost & found. To locate a missing item:

Found items are stored for 90 days. After this, they are donated to a charity or disposed of.

Family Pagers

Pagers are available for checkout in the family waiting room at Altru Hospital. These are appropriate for guests staying in contact with caregivers of a loved one.

  • Monday - Friday, 6 a.m. - 4:30 p.m.

Maps & Lodging

Information is available to help you navigate Altru, the Grand Cities and the region.

Mailbox Drop Locations

ATM Locations

There are several cash machines throughout our main campus.

  • Prairie Winds Cafe (lower level of Altru Hospital)
  • Altru Main Clinic (lobby)
  • Concourse between Altru Hospital and Altru Main Clinic

Wireless Access

To help you stay connected, we offer free wireless Internet access. Access is available in the main lobby of Altru Hospital.