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Visitor Information

Altru Health System recognizes and believes that family and friends play an integral part in patient care. Visitation is important, but must not interfere with the treatment prescribed for each patient or infringe on the rights of others.

Please be mindful of the visitor restrictions and hours of visitation listed below to best help our patients in their healing process.

In an effort to protect our patients, those wishing to visit patients of Altru's Family Birthing Center, NICU and Pediatric Hospital must obtain a daily visitor code from the parent/guardian.

Visitor Restrictions

To prevent the spread of cold and flu germs to our tiniest patients, Altru Health System has put into place visitor restrictions for its neonatal intensive care unit (NICU), effective immediately. Please be aware of the following:

  • Parents of any age who are feeling well may visit any time.
  • Persons younger than 18 years should not visit at this time.
  • Persons ill with any of the following must not visit until symptoms are gone and after checking with a nurse:
    • Fever
    • Cough
    • Sore Throat
    • Respiratory illness
    • Vomiting
    • Diarrhea
    • Rash
    • Eye infection
  • Visitors who feel well but are living with someone ill with respiratory symptoms should delay visiting.  

Isolation Visitation

When a patient is in Isolation Precautions, all visitors must report to the nurses’ station for instructions prior to entering an isolation room. 

Isolation instructions may include use of hand hygiene, gloves, gowns, respirators and masks as indicated.

Patients in Airborne Isolation will be allowed limited visitors, no children under the age of 18 or immunocompromised persons.

NICU Visitation

During times of increased influenza or RSV in the community, the NICU implements the following visitor restrictions:

  • Parents of any age who are feeling well may visit anytime.
  • Persons who are younger than 18 years should not visit at this time. 

Remember, hand washing is important at all times. Alcohol hand rubs are available at every patient room. 

Visiting Hours


Altru recognizes the role family and friends play in supporting and healing.

  • Visiting hours are flexible based on need.
  • We will rely on our patients to dictate, limit or restrict visitors.
  • Because individual stress levels increase with noise, we request visitors keep quiet.
  • Visitation may be restricted to immediate family because of widespread flu or respiratory illness in the community.

Visiting hours conclude at 8:30 p.m. every day. Anyone visiting after hours will need to check in at the front desk of the hospital. 

When there is more than one patient in a room, please be respectful of both patients.

Please be respectful of noise when visiting. At Altru, we believe quiet is good medicine.

  • Use your inside voice.
  • Let staff know if it is too noisy.
  • Keep television or radio volume low.
  • Put cell phones on vibrate.
  • Use waiting rooms instead of hallways when on your phone.

Critical Care Units

Children under 16 are not allowed in the Critical Care Units. These individuals should remain in the main lobby or cafeteria and must be accompanied by an adult. 

Altru's Family Birthing Center

The Family Birthing Center has specific visitation hours.

  • Please visit between 12 - 2 p.m. and 4 - 8:30 p.m. (Mommy and baby nap time is scheduled from 2 - 4 p.m.)
  • The Family Birthing Center is a restricted access area. To visit, you must be an approved visitor. The staff will buzz you in and escort you.


Altru's Cafeteria & Snack Bars

The hospital cafeteria and snack bars offer assorted items for breakfast, lunch and dinner. We proudly brew Starbucks coffee.

Prairie Winds Cafe
(located in the lower level of Altru Hospital)

See Menu

Served Daily
Breakfast | 6:30 a.m. - 10 a.m.
Lunch | 11 a.m. - 1:30 p.m.
Dinner | 4:30 - 7 p.m.

Weekday Grill Hours
(closed weekends and holidays)
Breakfast | 6:30 a.m. - 10 a.m.
Lunch | 11 a.m. - 1:30 p.m.
Dinner | 4:30 - 7 p.m. 

Altru Express
(located in the main lobby of Altru Hospital)

Monday - Friday | 7 a.m. - 2:30 p.m. and 7 - 11 p.m.

Clinic Snack Bar Express
(located in the main lobby of Altru Main Clinic)

Monday - Friday | 7 a.m. - 4 p.m.

Rehab Express
(located on second floor of Altru Rehabilitation Center)

Monday - Friday | 7 a.m. - 1 p.m.