Why are there charges on my statement for a provider I did not see?
There are providers that assist with your medical care even though you do not see them. These providers commonly read lab results, x-rays, and EKGs, just to name a few.
I was in the hospital overnight, but my charges are outpatient charges. Is the billing correct?
There are times when patients can be admitted to the hospital and placed under Observation by their provider. This gives the provider more time to monitor the patient’s condition, and it is considered to be outpatient services.
If you stayed in the hospital overnight, but the charges are outpatient charges, it is more than likely that you were placed under observation and that your condition didn’t qualify as an inpatient stay.
What is the process to update my insurance information?
If you are coming to Altru Health System for an appointment, you will need to bring your insurance card, and update your information at the time of the visit.
If you are not coming in for an appointment, you can call the Altru Health System Business Office at 701.780.1500 to give your insurance information.
How will I know that my insurance has been billed for my services?
If you gave the correct insurance information at the time of, or before your visit, it should go to your insurance company. If you are questioning whether or not it did, you can contact a customer service representative at 701.780.1500.
Why did my insurance not cover my preventative exam 100%?
Sometimes when patients come in for preventative services, an underlying health issue is discovered. When that happens the visit now becomes a medical visit and not preventative due to the patient being treated for the new condition.
What is an authorization/pre-authorization?
Your insurance carrier may require you to contact them to make sure that a procedure or service you are having done is medically necessary before they will authorize it or pay for it.
My insurance company said that my office visit was coded wrong. Can the coding be changed?
Coding is based on the service provided and the reason that service was needed which is learned by reading the provider’s documentation of the visit. The insurance company does not, typically, have access to the provider’s documentation of the visit. When an insurance company says it was coded wrong, they mean your policy does not cover the code that is assigned. We have certified coders who have a very strong understanding of the state and federal coding rules and regulations. They use their knowledge to choose the most appropriate codes for the service that was provided based on the documentation. They are held to strict rules that do not allow them to code “for payment” and, in fact, can be penalized for doing that.
We are happy to review the documentation to verify the coding was done correctly, but we cannot make any changes based on what the insurance company would pay.
Will I still be seen if I do not have insurance?
We will always provide emergency services regardless of your insured status. For elective services, we may ask you to work with us to ensure you don’t receive a bill that you aren’t able to resolve after care is provided. We have Financial Counselors that can help you through this process that can be reached at 701.780.5060.
Do you offer discounts to people who do not have insurance?
We offer a 10% discount for uninsured patients if the balance is paid within 30 days of the visit. Please contact our Business Office at 701.780.1500 to make payment and receive the discount.
Why was my payment divided up among different visits?
When someone makes a payment, we apply it to the oldest account first. If the payment was more than the balance left on that account, it will be applied to the next oldest account. This can result in payments being distributed to multiple accounts.
Do you offer discounts for paying the bill in full?
We offer a 10% discount to uninsured patients if the balance is paid within 30 days of the visit. Our insured patients get the benefit of a discounted rate that is negotiated between Altru Health System and their insurance provider. This is called an allowed amount and is posted to the account as an insurance discount. The balance left as patient responsibility after insurance is processed is not eligible for additional discounts.
When is my payment due?
Your payment is due in full at the time of services or upon receipt of your statement. If you need assistance in resolving your balance, please contact the Altru Business Office at 701.780.1500.
Are payment plans available for accounts with large balances?
We realize that medical bills can be unexpected and overwhelming. We welcome the opportunity to work with you on your individual needs and do have financial assistance that includes payment plan options. Contact a patient account representative at 701.780.1500.
What will happen if my account becomes past due?
Payment of your account is due in full at the time of service or upon receipt of your statement. We realize that medical bills can be unexpected and are difficult to resolve in full. If you are having trouble paying your bill, please contact our Business Office at 701.780.1500. If the balance is not resolved in an acceptable manner it may be forwarded to a collection agency, so please contact us so we can assist in resolving the balance.
Can I receive an estimate for a procedure I have coming up?
Yes, we are happy to provide good faith estimates prior to services to help you make informed decisions about your care. You may contact our Business Office at 701.780.1500 for assistance.
How often will I receive a statement from Altru?
If you have been approved for a payment plan on your account, you will receive a statement every 28 days.
Whom can I contact for questions on my bill?
You may contact the Altru Business Office and speak with a customer service representative by calling 701.780.1500.
What payment methods does Altru accept?
We accept cash, check, and most major credit cards.
Can I pay my bill online?
Yes! MyHealth is an online patient portal that gives you access to pay on your outstanding balance as well as communicate with your doctor, request prescription refills, access your test results, manage your appointments and more! You can sign up for an account or access an existing account at MyHealth.