Altru Health System provides temporary financial assistance to patients
with demonstrated and documented financial need and who receive health
care services at an Altru Health System facility. These programs strive
to meet the needs of as many patients as possible. Financial counseling
to determine any outside sources is a part of the application process.
To receive assistance or guidance regarding available programs and eligibility,
please call
701.780.1500.
If you are finding it difficult navigating all of the steps of obtaining
health insurance through the Marketplace or are interested in seeing if
you qualify for medical assistance, let us help you. Altru Health System’s
HERO Program will have certified application counselors on hand to help
you through each step to finding health insurance which fits you and/or
your family’s personal needs.
Enrollees should bring financial information (tax return, pay stub, W-2)
and identification card (social security number or document number for
legal immigrants).
Referrals can originate from a provider, caregiver, friend, family member or self.
Charity Care
Charity Care is a full or partial discount of outstanding patient balances
for services deemed medically necessary for patients who meet all financial
criteria. Patients may qualify for Charity Care, even though they have
insurance coverage, if they are unable to pay the balance remaining after
insurance benefits are applied.
Community Care
Community Care is designed to provide financial assistance to those who
have no insurance, limited means to pay for medical services and who do
not qualify for external programs. It provides patients with directed,
supervised and coordinated care from their Altru primary care physician
for a maximum of six months, within a two-year period. Existing patients
will be able to retain their current primary care physician, while new
patients will be assigned a primary care physician.
Reduced Monthly Payments
Altru Health System requires payment in full at the time services are provided
or patient balance is determined. Our Board of Directors have established
guideline monthly payments based on an outstanding balance for patients
who are unable to pay the full amount. We recognize that medical expenses
are not always expected and can cause financial hardship. Upon review
of the financial assistance application, payments below the guidelines
may be allowed.
Applying for Financial Assistance
In determining a patient's eligibility for financial assistance, the following
factors may be reviewed:
Household income/Family size
Net worth
Employment status
Financial obligations
Health care service needs
Other payment sources
Altru Health System has multiple charity programs and for the National
Health Service Corps (NHSC) program, Altru will not collect assets and
will only collect family size and income.
(*Please note: This is a fillable PDF. Please download and open the PDF
in Adobe Acrobat Reader.)
To apply for financial assistance, please contact
Altru Business Center at
701.780.1500 or visit any of our locations in Grand Forks, Cavalier, Devils Lake, Crookston
and Roseau. You can also schedule an appointment with a financial counselor
by utilizing
MyChart scheduling. Learn more about our
HERO team and how they can help.
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