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Financial Assistance

Altru Health System provides temporary financial assistance to patients with demonstrated and documented financial need and who receive health care services at an Altru Health System facility. These programs strive to meet the needs of as many patients as possible. Financial counseling to determine any outside sources is a part of the application process.

To receive assistance or guidance regarding available programs and eligibility, please call 701.780.1500.

Open Enrollment Assistance

If you are finding it difficult navigating all of the steps of obtaining health insurance through the Marketplace or are interested in seeing if you qualify for medical assistance, let us help you. Altru Health System’s HERO Program will have certified application counselors on hand to help you through each step to finding health insurance which fits you and/or your family’s personal needs.

Enrollees should bring financial information (tax return, pay stub, W-2) and identification card (social security number or document number for legal immigrants).

Call for an appointment: 701.780.5060.

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Referrals can originate from a provider, caregiver, friend, family member or self.

Charity Care

Charity Care is a full or partial discount of outstanding patient balances for services deemed medically necessary for patients who meet all financial criteria. Patients may qualify for Charity Care, even though they have insurance coverage, if they are unable to pay the balance remaining after insurance benefits are applied.

Community Care

Community Care is designed to provide financial assistance to those who have no insurance, limited means to pay for medical services and who do not qualify for external programs. It provides patients with directed, supervised and coordinated care from their Altru primary care physician for a maximum of six months, within a two-year period. Existing patients will be able to retain their current primary care physician, while new patients will be assigned a primary care physician.

Reduced Monthly Payments

Altru Health System requires payment in full at the time services are provided or patient balance is determined. Our Board of Directors have established guideline monthly payments based on an outstanding balance for patients who are unable to pay the full amount. We recognize that medical expenses are not always expected and can cause financial hardship. Upon review of the financial assistance application, payments below the guidelines may be allowed.

Applying for Financial Assistance

In determining a patient's eligibility for financial assistance, the following factors may be reviewed:

  • Household income/Family size
  • Net worth
  • Employment status
  • Financial obligations
  • Health care service needs
  • Other payment sources

Altru Health System has multiple charity programs and for the National Health Service Corps (NHSC) program, Altru will not collect assets and will only collect family size and income.

*Financial Assistance Application

(*Please note: This is a fillable PDF. Please download and open the PDF in Adobe Acrobat Reader.)

To apply for financial assistance, please contact Altru Business Center at 701.780.1500 or visit any of our locations in Grand Forks, Cavalier, Devils Lake, Crookston and Roseau. You can also schedule an appointment with a financial counselor by utilizing MyChart scheduling. Learn more about our HERO team and how they can help.

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