The HERO (Healthcare
Eligibility
Resource
Options) program provides services to screen uninsured and underinsured
patients for available health care coverage through local, government
and internal programs.
Our financial counselors have a library of resources available. You may
qualify for programs based on financial hardship, a disability or the
type of care you need. Some financial resources and community agencies
available include:
North Dakota/Minnesota Children with Special Health Needs
Altru's Community Care Program
Community Agencies:
County Social Services Department
Public Health
Infant and Children's Services
Senior Services
Support groups for specific needs/topics
Medicaid Coverage Unwinding
Nationwide people covered under Medicaid are at risk of losing Medicaid
coverage. If you were enrolled in Medicaid, there are steps you may need
to take to ensure your coverage continues. The Altru HERO Program has
Certified Application Counselors on-site and ready to assist you. We can
help with the Medicaid renewal process, shop for new healthcare coverage
or provide a referral to one of our broker partners. For assistance, please
call the HERO Program at
701.780.5060.
FAQs
Why was the HERO program created?
Altru Health System’s patient advocacy department created this program
to better meet the needs of the uninsured and underinsured. HERO is a
free resource for all and has CACs in North Dakota and Minnesota.
How does the program work?
Altru’s HERO program consists of Certified Application Counselors
(CAC) that are trained to connect patients to the Affordable Care Act’s
expanded coverage options. Our CACs will assist our patient by educating,
preparing and applying for health care coverage through the health care
marketplace (otherwise known as the exchange). We will guide you in comparing
plans side by side and provide information on choosing a plan that meets
your needs and fits within your budget.
What is the goal of the HERO program?
The HERO program's goal is to provide long-term solutions to help alleviate
the financial burden of medical expenses before they occur by finding
healthcare coverage through government, local and internal programs.
What can I expect if I meet with the HERO program?
The application process, from start to finish, forms a partnership between
you and the HERO team. You can expect the HERO team to be your advocate
through healthcare financial complexities and they will care for you and
your family needs as well. Beyond healthcare, the HERO program can assist
with additional resources such as housing, food, childcare, etc. to focus
on the patient as a whole.
American Indians & Alaska Natives Applying for Coverage:
When an American Indian or Alaska Native enrolls in coverage with the Federal
Marketplace, they can continue to receive services from their local Indian
healthcare provider and access services from non-IHS providers. No referral
from an Indian healthcare provider is needed to seek out treatment.
Special Enrollment Periods (SEP): Members of federally recognized tribes
can enroll in Health Insurance Marketplace or change plans throughout
the year, outside of the enrollment period.
American Indian & Alaska Natives can enroll in zero cost sharing plan,
no copays, deductibles or coinsurance.
Preventative benefits and dental and vision benefits for children under
the age of 19 are included in Marketplace plans. Utilizing preventative
benefits is a “medicine or other treatment designed to stop disease
or ill health from occurring.”
Marketplace enrollment may help to ensure access to a wider range of providers
and services.
To receive assistance or guidance regarding available programs and eligibility,
please call 701.780.1500. To find more information on Financial Assistance
click here.
HERO is a free resource for all individuals and families.
For more information,
view our brochure or call
701.780.5060.
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