As a service to our patients, Altru Health System provides staff to assist
you in filing insurance and Medicare claims.
If you have medical insurance, our staff will prepare your insurance claims
for all services rendered at Altru Health System and submit these to your
insurance company.
There is no charge for this service. It is the patient's responsibility,
however, to provide us with required insurance information, including:
Name and address of your insurance company
Your policy number
Policy type (family or single)
Effective date of insurance coverage.
Family policies require patients provide the names and birth dates of all
family members. If you file your own claims, Altru will provide the information
you need upon request.
Open Enrollment Assistance
If you are finding it difficult navigating all of the steps of obtaining
health insurance through the Marketplace or are interested in seeing if
you qualify for medical assistance, let us help you. Altru Health System’s
HERO Program will have certified application counselors on hand to help
you through each step to finding health insurance which fits you and/or
your family’s personal needs.
Enrollees should bring financial information (tax return, pay stub, W-2)
and identification card (social security number or document number for
legal immigrants).
Altru is a participating
Medicare provider. This means Medicare will pay Altru for services provided to
Medicare patients. If you qualify for Medicare, it is your responsibility
to pay any Medicare deductibles, co-payments and non-covered charges.
It is important that you provide us with your Medicare number and effective
date. When we have this information, we can file claims directly to Medicare.
Altru will also assist in filing claims to your supplemental policies if
you provide us the information requested of you, the policyholder. Please
keep in mind that insurance is not a substitute for payment to Altru Health
System. Some insurance companies pay fixed allowances for certain procedures,
while others pay a fixed percentage of the charge. It is the patient's
responsibility to pay any deductible amount, co-insurance or other balances
not paid by your insurance company.
Insurance Information
Altru Health System provides an Insurance Department with trained staff
to assist you in filing insurance claims.
If you have medical insurance coverage, our staff will prepare your insurance
claims for all services rendered at Altru and submit these claims to your
insurance company. There is no charge for this service. It is the patient's
responsibility, however, to provide our Insurance Department with required
insurance information. They need the name and address of your insurance
company, your policy number, the type of policy (family or single) and
the effective date of insurance coverage. Family policies require that
patients provide the names and birth dates of all family members. If you
file your own insurance claims, Altru will provide the information you
need upon request.
Altru is a participating Medicare provider. This means that Medicare will
pay Altru Health System for services provided to Medicare patients. If
you qualify for Medicare, it is your responsibility to pay any Medicare
deductibles, co-payments and non-covered charges. It is important that
you provide us with your Medicare number and effective date. When we have
this information, we can file claims directly to Medicare. Altru will
also assist in filing claims to your supplemental policies if you provide
us the information requested of you, the policyholder. Please keep in
mind that insurance is not a substitute for payment to Altru Health System.
Some insurance companies pay fixed allowances for certain procedures,
others pay a fixed percentage of the charge. It is the patient's responsibility
to pay any deductible amount, co-insurance or other balances not paid
by your insurance company.
Changes in Insurance Coverage
We know it’s common to change insurance coverage at the beginning
of a new year. Additionally, in 2020, Altru has three payers (Medicare,
Sanford and Ucare) that have changed subscriber ID information and issued
new insurance cards to members.
For us to be able to submit claims to the correct payer on your behalf,
please be sure to provide us with your most updated information. If you
have changes in your insurance policy, please log in to your MyChart account
and upload a photo of the front and back of your most current card. If
you prefer to update your records in person, we are happy to help. You
can bring your new insurance card to your next appointment or visit one
of our business office locations.
New Insurance Card? Let Us Know! With the new year comes new insurance.
Upload a photo of your new insurance card today.
Update Your Insurance Card on MyChart.
Altru Business Office Locations
Altru Business Center: 2401 Demers Avenue,
701.780.1500 Family Medicine Center: 1380 South Columbia Road,
701.795.2000 Crookston: 400 South Minnesota Street,
218.281.9100 Devils Lake: 1001 7th Street NE,
701.662.2158 Roseau: 711 Delmore Drive,
218.463.1365 If your plan remains the same, we will continue to keep the information
we have on file.
Please call us (800.464.7574) with any questions you may have.
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