
Get the care you need from home, work or anywhere in between. Altru's Express Video Visits enables you to receive care for minor conditions anywhere you have internet access. If you are an existing patient, you can request a video visit through your active MyChart account.
Express Video Visits are available Sunday through Saturday, 10 a.m. to 7 p.m.
Common Conditions for Video Visits
Best Treated in Person
Rule of thumb: Symptoms lasting longer than two weeks should be seen in person.
If you are a current patient, you can request a video visit online through your active MyChart account. For the best possible experience, we encourage you to use the MyChart app on your smartphone or tablet.
After logging into your MyChart account, follow the prompt to request your video visit. You can schedule an appointment for a future time, or you can get in line for a video appointment ASAP. You must complete the visit precheck forms before you can connect with a provider.
Click here for step-by-step instructions for how to start an Express Video Visit
You must have an active MyChart account to start an Express Video Visit. Video visits are only appropriate for minor acute illness and minor injuries. If you have a more serious condition, please call for an in-person appointment. Children under age 2 are not eligible for video visits.
You need a smartphone or tablet with a working speaker and camera for an Express Video Visit. In order to attend the visit, you will need to download the MyChart app.
Altru will bill your insurance for the cost of your video visit. If your insurance does not pay the full amount due, you may be responsible for the balance, including any copays or deductible. Though Video Visits are covered by many insurance policies, there are still some insurance policies that will not cover Video Visits for patients at home. It is your responsibility to confirm your insurance coverage.
If you have coverage, then your plan will process Video Visits the same as a face-to-face visit and assign copay, coinsurance and/or deductible based on your plan benefits. Covered benefits are not eligible for the patient pay discount.
If your insurance does not offer Video Visits as a covered benefit, you may be eligible for a self-pay patient discount for the Video Visit. Call Altru Patient Financial Services at 701.780.1500 once you receive your bill for the service. Medicare patients should automatically receive the discount and will not need to call Patient Financial Services for the discount.
If you are uninsured or underinsured and your insurance does not cover this service, you may be eligible for financial assistance. Please contact a hospital finance assistance representative at 701.780.1500.
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