Get the care you need from home, work or anywhere in between. Altru's Express
Video Visits enables you to receive care for minor conditions anywhere
you have internet access. If you are an existing patient, you can request
a video visit through your active MyChart account.
Express Video Visits are available Sunday through Saturday, 7 a.m. to 10 p.m.
Rule of thumb: Symptoms lasting longer than two weeks should be seen in person.
How Do Express Video Visits Work?
If you are a current patient, you can request a video visit online through
your active
MyChart account. For the best possible experience, we encourage you to use the
MyChart app on your smartphone or tablet.
After logging into your MyChart account, follow the prompt to request your
video visit. You can schedule an appointment for a future time, or you
can get in line for a video appointment ASAP. You must complete the visit
precheck forms before you can connect with a provider.
You must have an active MyChart account to start an Express Video Visit.
Video visits are only appropriate for minor acute illness and minor injuries.
If you have a more serious condition, please call for an in-person appointment.
Children under age 2 are not eligible for video visits.
What Equipment Do I Need for an Express Video Visit?
You need a smartphone or tablet with a working speaker and camera for an
Express Video Visit. In order to attend the visit, you will need to download
the MyChart app.
How are Video Visits Billed?
Altru will bill your insurance for the cost of your video visit. If your
insurance does not pay the full amount due, you may be responsible for
the balance, including any copays or deductible. Though Video Visits are
covered by many insurance policies, there are still some insurance policies
that will not cover Video Visits for patients at home. It is your responsibility
to confirm your insurance coverage.
If a Video Visit is a Covered Benefit
If you have coverage, then your plan will process Video Visits the same
as a face-to-face visit and assign copay, coinsurance and/or deductible
based on your plan benefits. Covered benefits are not eligible for the
patient pay discount.
If a Video Visit is Not a Covered Benefit
If your insurance does not offer Video Visits as a covered benefit, you
may be eligible for a self-pay patient discount for the Video Visit. Call
Altru Patient Financial Services at 701.780.1500 once you receive your
bill for the service. Medicare patients should automatically receive the
discount and will not need to call Patient Financial Services for the discount.
If you are uninsured or underinsured and your insurance does not cover
this service, you may be eligible for financial assistance. Please contact
a hospital finance assistance representative at
701.780.1500.
