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Express Video Visit

Get the care you need from home, work or anywhere in between. Altru's Express Video Visits enables you to receive care for minor conditions anywhere you have internet access. If you are an existing patient, you can request a video visit through your active MyChart account.

Express Video Visits are available Monday through Friday, 8 a.m. to 5 p.m.

Start an Express Video Visit

Common Conditions for Video Visits

  • Allergies
  • Cold Sores
  • Cough
  • Headaches
  • Insect bites
  • Pink eye
  • Rashes
  • Sinus issues
  • Sore throat
  • Non-emergent concerns

Best Treated in Person

  • Abdominal pain
  • Chest pain
  • Cuts requiring stitches

Rule of thumb: Symptoms lasting longer than two weeks should be seen in person.

How Do Express Video Visits Work?

If you are a current patient, you can request a video visit online through your active MyChart account. For the best possible experience, we encourage you to use the MyChart app on your smartphone or tablet.

After logging into your MyChart account, follow the prompt to request your video visit. You can schedule an appointment for a future time, or you can get in line for a video appointment ASAP. You must complete the visit precheck forms before you can connect with a provider.

Click here for step-by-step instructions for how to start an Express Video Visit

Who is Eligible For an Express Video Visit?

You must have an active MyChart account to start an Express Video Visit. Video visits are only appropriate for minor acute illness and minor injuries. If you have a more serious condition, please call for an in-person appointment. Children under age 2 are not eligible for video visits.

What Equipment Do I Need for an Express Video Visit?

You need a smartphone or tablet with a working speaker and camera for an Express Video Visit. In order to attend the visit, you will need to download the MyChart app.

How are Video Visits Billed?

Altru will bill your insurance for the cost of your video visit. If your insurance does not pay the full amount due, you may be responsible for the balance, including any copays or deductible. Though Video Visits are covered by many insurance policies, there are still some insurance policies that will not cover Video Visits for patients at home. It is your responsibility to confirm your insurance coverage.

If a Video Visit is a Covered Benefit

If you have coverage, then your plan will process Video Visits the same as a face-to-face visit and assign copay, coinsurance and/or deductible based on your plan benefits. Covered benefits are not eligible for the patient pay discount.

If a Video Visit is Not a Covered Benefit

If your insurance does not offer Video Visits as a covered benefit, you may be eligible for a self-pay patient discount for the Video Visit. Call Altru Patient Financial Services at 701.780.1500 once you receive your bill for the service. Medicare patients should automatically receive the discount and will not need to call Patient Financial Services for the discount.

Learn more about video visits

If you are uninsured or underinsured and your insurance does not cover this service, you may be eligible for financial assistance. Please contact a hospital finance assistance representative at 701.780.1500.

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