Express Video Visits

Get the care you need from home, work or anywhere in between. Altru's Express Video Visits allow patients receive treatment or advice for acute care from a provider anywhere they have internet access from their smartphone, tablet or Windows computer. Patients can request a video visit through their active MyChart account.

Video visits should not be used for emergencies or urgent medical questions. If you have a serious injury or illness that needs immediate attention, call 911.

Altru's video visits are available seven days a week from 10 a.m. to 8 p.m.

How do video visits work?

Video visits can be requested by patients through their active MyChart account on their smartphone, tablet or Windows computer. For the best possible experience, we encourage patients to use the MyChart app on their smartphone or tablet.

Patients will be asked to log into their MyChart account and then follow the prompt to request their video visit. Payment of $59 is due and can be paid with a debit or credit card. Patients must complete the visit pre-check work before connecting with a provider.

Click here for step-by-step instructions for how to start an Express Video Visit

Who is eligible for a video visit?

Video visits are intended for providing care for acute illnesses and minor injuries. Age appropriate care may be determined by the provider for each condition. You must have an active MyChart account to start an Express Video Visit. Children under the age of 2 are not eligible for a video visit. 

What equipment do I need for a video visit?

You can use your smartphone or tablet once you've downloaded the MyChart app. You can also use a Windows laptop or computer by logging into the MyChart website. We ask that you make sure your computer has a working camera, microphone and speaker. (If you have a computer, you may be asked to download a Vidyo extension and Vidyo plug-in.) On a computer, you can use Google Chrome or Internet Explorer as your web browser.

Click here to start your Express Video Visit

Note: Express Video Visits are patient-initiated appointments for acute care. If you have questions about your scheduled follow-up video visit, please contact your provider.

For any technical questions, please call 701.780.6500.