Meet with your care team without leaving your home. Altru is offering video visits as another option to receive care.
Express Video Visit
Get the care you need from home, work or anywhere in between. Altru's Express Video Visits allow patients to receive care for conditions such as those listed below anywhere you have internet access from your smartphone or tablet. Patients can request a video visit through their active MyChart account.
Express Video Visits are available Sunday through Saturday, 7 a.m. to 10 p.m.
How do Express Video Visits work?
Video visits can be requested by patients through their active MyChart account on their smartphone or tablet. For the best possible experience, we encourage patients to use the MyChart app on their smartphone or tablet.
Patients will be asked to log into their MyChart account and then follow the prompt to request their video visit. Patients must complete the visit pre-check work before connecting with a provider.
Click here for step-by-step instructions for how to start an Express Video Visit
Who is eligible for an Express Video Visit?
Video visits are intended for providing care for acute illnesses and minor injuries. Age-appropriate care may be determined by the provider for each condition. You must have an active MyChart account to start an Express Video Visit. Children under the age of 2 are not eligible for a video visit.
What equipment do I need for an Express Video Visit?
You can use your smartphone or tablet once you've downloaded the MyChart app.
Scheduled Video Visit
If you would like to have an appointment with your provider virtually, you can schedule a video visit. These visits are available during normal clinic hours. Primary care and pediatrics visits can be scheduled on MyChart. For other specialties, please contact your provider's office.
How to Schedule and Complete a Video Visit
Below are instructional videos on how to schedule and complete a video visit.
How to Schedule a Video Visit
Step-by-step instructions on how to schedule a video visit.
How to Complete a Video Visit
Step-by-step instructions on how to complete your scheduled video visit.
How are Video Visits billed?
Altru will bill your insurance for the cost of your video visit. If your insurance does not pay the full amount due, you may be responsible for the balance, including any copays or deductible. Though Video Visits are covered by many insurance policies, there are still some insurance policies that will not cover Video Visits for patients at home. Ultimately, it is your responsibility to confirm your insurance coverage.
If a Video Visit IS a covered benefit:
If you have coverage, then your plan will process Video Visits the same as a face-to-face visit and assign copay, coinsurance and/or deductible based on your plan benefits. Covered benefits are not eligible for the patient pay discount.
If a Video Visit is NOT a covered benefit:
If your insurance does not offer Video Visits as a covered benefit, you may be eligible for a self-pay patient discount for the Video Visit. Call Altru Patient Financial Services at 701.780.1500 once you receive your bill for the service. Medicare patients should automatically receive the discount and will not need to call Patient Financial Services for the discount.
If you are uninsured or under insured and your insurance does not cover this service, you may be eligible for financial assistance. Please contact a hospital finance assistance representative at 701.780.1500.
You can use your smartphone or tablet once you've downloaded the MyChart app. You can also use a Windows laptop or computer by logging into the MyChart website. We ask that you make sure your computer has a working camera, microphone and speaker. (If you have a computer, you may be asked to download a Vidyo extension and Vidyo plug-in.) On a computer, you can use Google Chrome or Internet Explorer as your web browser.
For any technical questions, please call 701.780.6500.