Patients & Visitors

Visitor Restrictions

Our top priority is keeping our patients, staff and community safe and healthy. It is vital for us to carefully monitor admittance into our facilities. Thank you for your understanding and assistance as we work to ensure a healthy environment for our patients and staff. 

  • All visitors and patients will continue to be screened upon entering our facilities.  
  • Please put on a mask prior to entering our facilities- whenever possible. Once wearing the mask– it should remain on and not be removed while in the facility. 
  • Visitors should not have symptoms of respiratory infection such as a cough, shortness of breath or a fever.  
  • No visitors under the age of 18. 
  • Exceptions may be made by clinical administration for critical illness or end of life situations.

No visitors allowed: 

  • Emergency department and inpatient units visitor restriction exceptions:
    • If patient requires assistance or a driver, exemptions for 1 visitor may be made.
    • If patient is under 18 years of age exemptions will be made for a parent/guardian.   
    • Critical illness patients on the ICU or SCCU floor may have 2 pre-determined visitors for duration of critical stay. Only one in the patient room at a time.
    • End of life patients may have 1 visitor at a time, other visitors must wait outside of facility.
      • End of life COVID-19 patient: 1 visitor at a time allowed. Visitor must follow all protective measures including masking and self-quarantine for 14 days following the visit. 
  • Clinic Appointment visitor restriction exceptions:
    • If patient requires assistance or a driver, exemptions for 1 visitor will be made.
    • If patient is under 18 years of age exemptions will be made for a parent/guardian.

1 Visitor allowed: 

  • OB and Labor and Delivery Units 
  • Procedural Departments 
  • Family Birthing Center - Birthing partner only 
  • NICU and Pediatric Unit - Parent/Guardian(s) only 

2 Visitors allowed: 

  • Procedural Departments - Patients under 18 years of age

If you have been COVID-19 positive or suspected positive, we ask that you have been quarantined for 14 days and are symptom-free for 72 hours before entering Altru facilities.

In efforts to keep our patients and team safe, Altru Family Medicine Residency Pharmacy and Altru Retail Pharmacy are continuing to not have patients enter the pharmacies. We are dedicated to meeting your prescription needs and are here for you with other pick-up options including curbside pick-up, free mail-out and in-town delivery. Please call our teams to coordinate the best way to receive your medications. Thank you for your understanding.

Whether planning a hospital stay or visiting a loved one in our care, we look forward to providing you the best experience possible at Altru Health System. We strive to provide a warm, welcoming experience for every person who walks through our doors.

  • We believe in providing patient care that is personalized and continuous.
  • We provide care to patients admitted to the hospital, to outpatients, and to patients in their residence.
  • We strive to enable patients and their significant others to take greater responsibility for their wellness.
  • We support patients in making more knowledgeable decisions about their health and personal needs over their life span.
  • We believe in involving patients and/or significant others in planning their care.
  • We believe education of the patient and significant others is an integral part of care.

Please use the information on these pages to help you plan ahead and know what to expect for your visit.