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Virtual Care

Get the care you need from home, work or anywhere in between. Altru's Express Video Visits enables you to meet with your care team without leaving the comfort of your home. If you have difficulty traveling for a doctor visit, or if you need specialist care that isn’t available locally, telemedicine technology provides live, interactive video and audio between you and your doctor or specialist, even from many miles away. You’ll need a smartphone or tablet for a video visit, and you can request a video visit through your active MyChart account.

My Video Visit Can Wait - Schedule a Video Visit

I Need a Video Visit Now - Start an Express Video Visit

The benefits of video visits include:

  • improved patient outcome and satisfaction,
  • reduced costs and time away from work or home for patients,
  • expanding services throughout our region and
  • greater access to specialized care.

Express Video Visits are available Sunday through Saturday, 7 a.m. to 10 p.m.

How do Express Video Visits work?

Video visits can be requested by patients through their active MyChart account on their smartphone or tablet. For the best possible experience, we encourage patients to use the MyChart app on their smartphone or tablet.

Patients will be asked to log into their MyChart account and then follow the prompt to request their video visit. Patients must complete the visit pre-check work before connecting with a provider.

Step-by-Step Instructions

Choose your device type below and follow the step-by-step instructions to start an Express Video Visit.

Computer or Laptop Instructions to Start an Express Video Visit
Mobile Instructions to Start an Express Video Visit

For any technical questions, please call 701.780.6500.

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