Patient-centered means that you are the focus of your healthcare team. The patient-centered care team begins with your primary care provider (personal physician) and encompasses a team of professionals working together to provide comprehensive medical care.
Patient-Centered Care Team Includes:
- Patient and Family
Primary Care Provider
Responsible for leading the team
Collaborates with the patient and team in developing goals and care plan
Office Nurse/Medical Assistant
Active member of the team
Notifies primary care provider and health coach of patient questions
Health Coach
Develops ongoing relationship with the patient
Acts as liaison between the patient and their healthcare team
Active in patient education, goal setting, and self-management
support for patients with chronic diseases
Other Members of your Healthcare Team:
Social worker
Pharmacists
Panel specialist
Patient access
Medical specialists
Behavioral health specialists
Coordination of your care may include:
Primary care
Hospital care
Specialty care
Home health care
Community services and resources
Frequently Asked Questions
Provide comprehensive and evidence-based care to manage your healthcare needs
Listen to your healthcare concerns
Develop goals through shared decision-making
Explain your care plan
Answer your healthcare questions
Coordinate your healthcare needs, including prescriptions, lab work and specialty care
Respect your cultural background and language preferences
Encourage your involvement in your healthcare plan
Provide education and self-management support
Receive care from a primary care team
Actively participate in care plan development and revision
Learn what you can do to stay as healthy as possible
Follow the plan that you and your patient-centered care team developed
Maintain open communication with your health coach
Bring a list of:
Important things you want to discuss with your provider
Medication changes since your last visit, including prescriptions, over-the-counter medications and herbal supplements
Medical information or services that have been provided to you from someone other than your primary care provider
Let your team know if you need a prescription medication refill
If you have questions or concerns between appointments, your healthcare team can manage your healthcare concerns Monday – Friday, 8 a.m. – 5 p.m. If your health requires attention outside of our normal clinic hours, please call 701.780.5000 or toll-free at 1.800.732.4277 and ask to be connected to the Nurse Line.
