As a service to our patients, Altru Health System provides staff to assist you in filing insurance and Medicare claims.
If you have medical insurance, our staff will prepare your insurance claims for all services rendered at Altru Health System and submit these to your insurance company. There is no charge for this service. It is the patient's responsibility, however, to provide us with required insurance information, including:
- Name and address of your insurance company
- Your policy number
- Policy type (family or single)
- Effective date of insurance coverage.
Family policies require patients provide the names and birth dates of all family members. If you file your own claims, Altru will provide the information you need upon request.
Medicare
Altru is a participating Medicare provider. This means Medicare will pay Altru for services provided to Medicare patients. If you qualify for Medicare, it is your responsibility to pay any Medicare deductibles, co-payments and non-covered charges. It is important that you provide us with your Medicare number and effective date. When we have this information, we can file claims directly to Medicare.
Altru will also assist in filing claims to your supplemental policies if you provide us the information requested of you, the policyholder. Please keep in mind that insurance is not a substitute for payment to Altru Health System. Some insurance companies pay fixed allowances for certain procedures, while others pay a fixed percentage of the charge. It is the patient's responsibility to pay any deductible amount, co-insurance or other balances not paid by your insurance company.
Insurance Information
Altru Health System provides an Insurance Department with trained staff to assist you in filing insurance claims.
If you have medical insurance coverage, our staff will prepare your insurance claims for all services rendered at Altru and submit these claims to your insurance company. There is no charge for this service. It is the patient's responsibility, however, to provide our Insurance Department with required insurance information. They need the name and address of your insurance company, your policy number, the type of policy (family or single) and the effective date of insurance coverage. Family policies require that patients provide the names and birth dates of all family members. If you file your own insurance claims, Altru will provide the information you need upon request.
Altru is a participating Medicare provider. This means that Medicare will pay Altru Health System for services provided to Medicare patients. If you qualify for Medicare, it is your responsibility to pay any Medicare deductibles, co-payments and non-covered charges. It is important that you provide us with your Medicare number and effective date. When we have this information, we can file claims directly to Medicare. Altru will also assist in filing claims to your supplemental policies if you provide us the information requested of you, the policyholder. Please keep in mind that insurance is not a substitute for payment to Altru Health System. Some insurance companies pay fixed allowances for certain procedures, others pay a fixed percentage of the charge. It is the patient's responsibility to pay any deductible amount, co-insurance or other balances not paid by your insurance company.
Changes in Insurance Coverage
We know it’s common to change insurance coverage at the beginning of a new year. Additionally, in 2020, Altru has three payers (Medicare, Sanford and Ucare) that have changed subscriber ID information and issued new insurance cards to members.
For us to be able to submit claims to the correct payer on your behalf, please be sure to provide us with your most updated information. If you have changes in your insurance policy, please log in to your MyChart account and upload a photo of the front and back of your most current card. If you prefer to update your records in person, we are happy to help. You can bring your new insurance card to your next appointment or visit one of our business office locations.
New Insurance Card? Let Us Know! With the new year comes new insurance. Upload a photo of your new insurance card today. Update Your Insurance Card on MyChart.
Altru Business Office Locations
- Altru Patient Services: 3065 Demers Avenue, 701.780.1500
- Family Medicine Center: 1380 South Columbia Road, 701.795.2000
- Crookston: 400 South Minnesota Street, 218.281.9100
- Devils Lake: 1001 7th Street NE, 701.662.2158
*If your plan remains the same, we will continue to keep the information we have on file.
Please call us (800.464.7574) with any questions you may have.
Additional Insurance Resources
